Terms and Conditions
Terms and Conditions for the purchase of hardware, software and services from i-Layer and i-Layer Assist.
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The customer shall be responsible to i-Layer for ensuring the accuracy of the terms of any order.
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The withdrawal or cancellation of any order can only take place by means of letter, fax or email of an Authorised Representative of i-Layer.
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Prices and availability provided to the customer are only an invitation to treat, and are subject to change without notice.
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An order placed on 'backorder' is irrevocable.
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Prices are quoted exclusive of Value Added Tax.
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Invoices for goods will be dated the day of dispatch of the products and are payable on the date of dispatch, unless otherwise agreed.
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Invoices for services provided will be issued dated the day of provision and are payable on this date, unless otherwise agreed.
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Unless the customer has notified i-Layer in writing within 5 working days of the date of i-Layer's invoice that the product has not been delivered then delivery shall be deemed to have taken place and the Customer shall not be entitled to raise any claim of short- or mis-shipment.
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Any dates quoted for delivery of Products are approximate only and i-Layer shall not be liable for any delay in delivery of the products howsoever caused.
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Partial delivery is allowed unless mutually agreed by both parties.
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Risk of damage or loss of Products shall pass to the customer at the time of delivery.
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Ownership of the products shall not pass to the customer until i-Layer has received in full the price of the products and all other Products and Services previously sold or supplied by i-Layer to the customer for which payment is then due.
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i-Layer will accept liability for defective products only to the extent that i-Layer is entitled to make a claim under the manufacturers or publisher's Dead on Arrival, warranty or other defective goods terms and actually obtains from the manufacturer or publisher a refund credit repair or replacement in respect of the defective Products.
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i-Layer shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions or failure to follow i-Layer's or the manufacturer's or the publisher's instructions (whether oral or in writing) misuse or repair of the products without i-Layer's approval.
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If the total price of the products has not been paid no liability shall be accepted by i-Layer.
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The customer shall notify i-Layer within 48 hours of delivery discrepancies.
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If i-Layer has agreed to accept the return of Products, they must be returned in their original unopened packaging (except for warranty or dead on arrival returns).
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Any temporary reduction of or interruption to i-Layers ability to carry out any services or part thereof shall not entitle the Client to suspend even temporarily any payment already due or for services already rendered.
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No service provided by i-Layer, i-Layer Assist and associated companies is guaranteed to be virus or error-free.
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It is the responsibility of the client to ensure the timely backup of data, and to ensure that these backups are error free.
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Clients are encouraged to consider cyber, data and/or business interruption insurance cover.
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Time spent in product research is chargable.
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Our calls may be recorded for quality control or training purposes.