As your infrastructure grows more complex - so does its support requirements. From support by the hour to continuous presence - our support offerings can be tailored to your requirements and budget.
We can offer a seamless integrated onsite/remote service to adhoc - where we are there when you need us, and our Assist offerings set the standard in managed IT.
Because IT is all we do, we have a larger knowldege pool to draw from. In addition our partnerships with leading vendors give us the heads up on new technologies and techniques.
Internal staff need training, holidays and time off - but IT demands do not stop. Our Assist service ensures that you are always provided for.
The total cost of internal staff is higher than you might think. When costed on a like-for-like basis, an outsourced solution is simply more economical.
Our Service Level agreements provide targets for response times: and penalties for when we don't meet them. If you need more resources for a special project we can supply this too, as our flexible contract stucture allows you to control your spending.
We are always incentivised to provide a better service, because it is all we do. If your business is successful then we by definition are successful too.
We can create a helpdesk service that can be set up to answer in your company's name, operate extended hours and provide remote support to your users no matter where they are: thus blurring the traditional lines of an outsourced solution.
We employ state of the art issue tracking systems to ensure that nothing escapes our attention - and combined with our remote support capability, most issues can be resolved without a visit to site - wherever that site may be. 24 hour cover is also available for those systems that just can't go down.
Contact us so that we can meet with you to determine your requirements. From this starting point we can provide a bespoke contract that provides the flexibilty and quality that you need to maintain efficient operations.
If you have been instructed to run our remote support tool, please click here to download and run it.